Return / Exchange Policy
All LITTLE DOLLHOUSE orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.
When can it be exchanged?
- When Item received is of wrong colour or size.
- When Item received is with manufacturing defect.
- The item is your responsibility until it is returned us. It must be returned to us in its original condition.
- The item must be returned to us within 7 days of receipt.
- An item in a colour or size that is ordered by you is not considered a ‘wrong item’.
- If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange.
- Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.
- If the new item is not available for exchange you will be refunded based on amount you have paid, less off postage charges.
- All replacement, exchanges and returned mails will be received and sent via mail with SINGPOST standard mail services only.